WhatsApp AI Automation for Dubai Businesses

Yes. On the WhatsApp Business Platform an AI assistant can reply at any hour, as long as it answers only about your business, says it is an AI assistant and offers a route to a person. With us you choose, question by question, between drafts your team sends and answers that go out on their own.

No. Once an answer has passed testing on your real messages, you can let it go out on its own at no extra fee from us. Your model usage and Meta's message fees still apply, as they do for drafts your team sends.

The app is free and suits a small team on a phone, with quick replies and an away message. The API, properly the WhatsApp Business Platform, connects your number to your CRM and lets several staff and an AI assistant work the same conversations, and Meta charges for it per message. Move when one phone cannot keep up or enquiries have to reach your CRM.

Not a separate one. We connect WhatsApp to the CRM you already run, so each chat lands on the customer's record. If you have no CRM yet, a provider's shared inbox can do the job for now, and we will tell you so.

Count first. A WhatsApp chatbot for business pays when enquiries wait or arrive after closing. Take last month's chats, note how many waited more than an hour, and multiply by what a won customer is worth to you. If you get a handful of messages a day, the free app with quick replies may be enough.

Yes, when it runs on the official platform, people have opted in and they can opt out at any time. Personal data follows Federal Decree-Law 45 of 2021 (the PDPL). Cabinet Resolution 56 of 2024 covers marketing calls, and legal commentary says it reaches promotional messages on social apps too, with fines under Resolution 57, so take advice before any broadcast. Our rule is that outbound sales calls stay with your staff. Tools that automate a personal number break WhatsApp's own terms. This is a guide, not legal advice.

No, but much of it costs little. Customers message you for free, and the first 1,000 service messages a month per number are free. You pay Meta for template messages and for service messages above that, plus your provider's plan.

The API itself is rarely the big cost. Meta charges per delivered message, about AED 0.2115 for marketing and AED 0.0576 for utility or service messages in the UAE, and your provider adds a monthly plan. Marketing broadcasts drive most of the bill, so sending fewer, better messages is the simplest way to keep it down.

No. Meta prices a message by the country of the person receiving it, so a UAE customer costs the same whichever number writes to them. Your provider's plan is what varies, so compare those.

Only to people whose opt-in is recorded, with an approved template, and within the sending limit Meta sets for your business. Limits rise as your quality rating holds up. Blasting a cold list is the fastest way to lose a number.

Usually, yes. A number on the WhatsApp Business app can often stay on the app and connect to the platform at the same time, with recent chats carried over. The integration check confirms it for your number and provider before you commit.

Two things get mixed up here. Business verification confirms your company to Meta, and we check it before any quote. The blue badge is separate: Meta grants it after its own review, or through a paid Meta Verified plan where that is offered. It does not change your message limits or prices, so your launch does not wait for it.

Yes, and it is one of the main reasons to move to the platform. Your team works from your provider's inbox or your CRM, and once a person replies the assistant goes quiet on that chat.

Meta's own WhatsApp AI agent can be a good start for simple questions. Meta bills it by usage, reported at about 4 to 5 US cents for a typical message. You need a build like ours when replies must follow your approval rules, write to your CRM and hand over to named people.

No. We build on top of an approved provider, contracted in your name. That keeps your number and your account yours if you ever change partner.

The one that fits your volume and your CRM. Compare the monthly plan, any mark-up on Meta's fees, AED billing, support hours and whether it connects to your CRM. We work with the one you choose, and the integration check tells you if yours can connect.

A scoping call on day 1, a written proposal by day 3, booking on day 5, then a target of 20 working days once access and usable data are in place. Meta's business verification and template approvals can add time.

It flags the gap and passes the chat to your team with a note, rather than guessing. New questions go into a list so you can approve an answer for next time.

On Enterprise, agents read voice notes, documents and chat threads. On other packages, tell us at scoping if your customers send many, so we can check it on your real messages. Whatever the assistant cannot read goes to your team.

Yes. It drafts in the customer's language, Arabic or English, and you approve the wording in both before go-live. We test it on your real questions, including Gulf phrasing.

Conversations and records stay in your accounts, and the assistant sees only the fields it needs. The model runs under your subscription, on terms that exclude training on your data. Personal data follows UAE data protection law (Federal Decree-Law 45 of 2021), or DIFC or ADGM rules where they apply. At handover we remove our access unless you take a care plan.

The assistant keeps running on your own subscriptions. Your number, WhatsApp Business account, provider contract and the assistant's configuration all sit in your name, and there is no monthly fee to BeOnTop unless you take a care plan. Moving to a different provider later is new work, which we quote first.